Refund policy

Return & Refund Policy

At Hbillo Store, we pride ourselves on quality. If you are not satisfied with your purchase, please review our 7-day policy below.

1. 7-Day Return Window

You have 7 days from the date you receive your item to request a return. Because we process orders and vendor payouts quickly, we cannot accept return requests after this 7-day period has ended.

2. Condition of Items

To be eligible for a return, your item must be:

Unused, unwashed, and in the same condition that you received it.
In the original packaging with all labels and protective seals intact.
Accompanied by the original receipt or proof of purchase.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Action Required: You must provide clear photos or a video showing the damage or the incorrect item received.
Resolution: We will provide a pre-paid return label and issue a full refund or a free replacement.

4. Non-Returnable Items

For health and safety reasons, the following cannot be returned:

Perishable goods or food items.
Personal care products (beauty, skincare, etc.).
Customized or personalized items.
Items purchased on "Clearance" or "Final Sale."

5. Return Shipping Costs

Customer Responsibility: For "change of mind" or "size preference" returns, the customer is responsible for the cost of return shipping.
Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

6. Refund Process

Inspection: Once your return is received and inspected, we will notify you via email.
Approval: If approved, your refund will be processed to your original payment method (e.g., Credit Card, PayPal).
Timing: Please allow 5–10 business days for the refund to reflect in your account, depending on your bank's processing times.