Shipping Policy

Shipping Policy – Hbillo

At Hbillo, we strive to deliver your orders in a timely and secure manner. This Shipping Policy explains how shipping works when you order products from our marketplace.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your products reach you safely:

Standard Shipping: 3–5 business days (within the USA).
Expedited Shipping: Available at checkout for faster delivery.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to high demand, carrier issues, or weather conditions.

3. Shipping Costs

For most orders within the USA, we charge a flat shipping fee of $2.99. Total shipping costs will be clearly displayed at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions on specific items or order totals.

4. Tracking Orders

Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress via our carrier’s website or by logging into your account on www.hbillo.com.

5. International Shipping

We ship to most countries worldwide. However, please be aware of the following:

Customs & Duties: International customers are responsible for any customs duties, VAT, or import taxes that may apply upon delivery according to their country's laws.
Delivery Times: International shipments may experience longer delivery times due to local customs procedures.

6. Delayed or Lost Packages

If your package has not arrived within the estimated timeframe, or if it is marked as "delivered" but you have not received it, please contact us at support@hbillo.com within 7 days of the expected delivery date. We will investigate the issue with the shipping carrier.

7. Incorrect Shipping Information

The customer is responsible for providing the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for the additional shipping costs to resend the package.